Shipping & Return Policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Ground shipping is free on our website.  If you need an expedited shipping method, shipping charges for your order will be calculated and displayed at checkout. 

Motor Freight “LTL” (Less than Truckload) Shipping

Oversized/Heavy Items: Some of our larger, bulky and heavier items are delivered via Oversized Delivery or Standard Truck Delivery. Additional shipping charges will apply based on the weight/size of the item. These charges are not included in our standard free shipping policy.

Extremely heavy orders or bulky items that cannot ship via UPS Ground due to their weight and/or size ship via LTL shipping. Please allow extra days in transit for delivery based on the availability of the carriers.

If an order will be delivered via LTL freight line, we may contact you to arrange a window of time for delivery. Orders shipped via LTL freight line to a residential address are strictly delivered curbside unless otherwise specified by customer (example: additional charges may be required for inside delivery). Our shipping LTL fees do not include any delivery service beyond curbside - customers are responsible for any extra charges incurred for any extra services. In addition, customers are responsible for additional charges incurred due to missed delivery appointments or re-deliveries.

Hazardous and Other Items: Glassware and Hazmat items may also incur delivery surcharges because of the additional handling and processing time to ship these items. Due to federal and state shipping regulations, some items cannot be shipped via plane. These items can only be shipped using the UPS Standard Ground delivery service.

Delivery Surcharges

Some orders may require additional shipping charges (surcharges) based on size or delivery area. Please note, if you are interested in purchasing multiple quantities of an item with a surcharge, please contact our customer service department, we will try to adjust the charges on multiple quantity orders.

Shipping Locations

All orders ship from the closest of our national distribution warehouses. Should the closest warehouse not have the item or items you ordered in stock, we will ship from the next closest warehouse. This may result in you receiving your order at different times if you ordered more than 1 item. If you are interested in picking up your order and avoiding shipping charges, please contact our sales department at Corporate Office and Distribution Centers

2814 Mercury Rd.
Jacksonville, FL 32207

Shipping Method Options

In order to offer the most economical shipping rates and most reliable service, we proudly ship via UPS and several national LTL Motor Freight Carriers. All items are shipped via UPS Ground, UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select or Motor Freight (LTL).

Ups Ground Service

Delivery Times

1-5 business days within 48 contiguous states

Service Days

Monday - Friday.

Delivery Area

United States of America including Alaska and Hawaii. All international shipments please contact our International Sales department at for freight information to your destination.


Return Policy:

To qualify for return, the following conditions must be met:

  • All returns for credit must have a RMA# from to send merchandise back within 30 days of purchase. Items cannot be returned unless ordered the incorrect product. If incorrect items were shipped the following process for return must be followed: Items must be returned in their original box.
  • All packages must be sent to double boxed via prepaid freight with a copy of the invoice.
  • All merchandise must be received in its original packaging in re-saleable condition and include all parts, accessories and/or manuals.
  • Merchandise returned which is tested functional and without defect will be subject to a processing fee of 10% of the product price.
  • Shipping costs will not be reimbursed.
  • No partially used merchandise will be accepted back at
  • All claims of defects or shortages must be made within 15 days of receipt of goods.